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Terms & Conditions

Terms and Conditions


Identification and/or proof of card ownership may be required for some orders before they are shipped. Orders placed through Paypal will be shipped to the address on your Paypal account.

For verification purposes our payment providers may place a $0 or $1 charge to your account. This will then be voided right after to prevent the amount from being settled. This may lead to the amount showing as pending and will generally be removed from your account automatically.

All prices shown are in Australian dollars (AUD) and include Australian GST. Prices are subject to change without notice. We reserve the right to cancel and refund any order due to pricing errors or any other reason.

Afterpay/Zip is only available for online orders and can not be used in store. Large Furniture items and autoclaves are unavailiable through afterpay.


We are not liable for any damages caused by this website or any website which is linked to or from this website. We reserve the right to cancel any order without reason. We will then make reasonable attempts to provide a refund as soon as possible. All products are for professional use only. Training from qualified professionals should be undertaken before using any products.

Online Swatches

We try our best to make our online swatches as accurate as possible. However due to different monitor settings, lighting conditions and product batches the swatches and colors of product images online should only be used as a general guide and may not accuracy represent the final color of the product.

If the color online is completely different to the color online however (for example the product is red when the online swatch is blue) please contact us for a refund or exchange.


We currently only ship to Australia & New Zealand. All shipments require a signature and are tracked and insured.

Australia Pricing:

$9.95 Standard Service (2-6 Business Days*)

$19.95 Express Service (1-3 Business Days*)

Free standard shipping on all on all Australian online orders over $150**


New Zealand Pricing:

$49.95 Express Service (3-4 Business Days*)

*Delivery timeframes are an estimate only provided by our courier. We are unable to guarantee any times. Delivery locations in country or remote areas and orders containg dangerous goods sent via road courier may take up to 14 business days to be delivered.

**some exclusions apply such as when shipping large items, cartons & dangerous goods. Some remote areas area also excluded from the free shipping. We will contact you after your purchase if this is the case.

The above pricing including the Free Shipping promotion does not apply to any in store, phone or email orders.


Once your order has been placed, we may not be able to amend or cancel, please contact us asap if you require a change in your order or would like to cancel. In most cases orders are processed and shipped out within 1-2 business days. Please allow 24 business hours for your tracking number to appear on the Australia Post website once you have received your number via email.

If a product is out of stock we will contact you. You will have the option of a full refund and cancellation, store credit or a partial refund with the rest of the order sent out. If we receive no response within a week we will cancel your order and issue a full refund.

Items that are returned to us due to an incorrect address or not being collected may incur an additional re-delivery fee.

All Shipments over $200 require a signature. No requests for these shipments to be left unattended will be accepted.


Dangerous goods or bulky items/orders may be sent through a different courier and incur additional charges. We will contact you if this is the case. 

For orders outside of Australia, it is the customers responsibility to check their local customs office for any additional charges.

If an incorrect address is provided or you fail to collect your item from the post office and the order is returned to us a re-delivery fee may apply.


For change of mind you may return items within 14 days of the purchase date. Please contact us within the 14 day period for authorization before you return any items. 

  • Items must be in an unused condition with all original packaging and accessories.
  • Items in the clearance section may not be returned due to change of mind (normal sale items can be returned).
  • The refund will be provided as store credit.
  • The refunded amount excludes any shipping costs
  • Shipping costs for your area will be deducted from the store credit if you received free shipping and your total order value falls under the $150 free shipping threshold after removing any returned items.
  • A Restocking and administration fee of 10% applies to items returned.
  • For change of mind returns you are responsible for any postage costs associated with returning the product.

If there is an error in your order or the goods you received are faulty or damaged on arrival please contact us.

All damages claims from postage must be made within 48 hours days of receiving your package. Please email us photos of damages to

Unclaimed Orders

All pickup orders will be kept for a manximum of 60 days. During this time we will contact you for collection and provide reminders. If we do not hear back from you your order may be cancelled and refudned back to the original payment method.

Unclaimed orders from the post office will be kept for a maximum of 30 days. We will attempt to contact you to arrange a redelivery. If we do not hear back from you, your order may be cancelled a refunded back to the original payment method.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We provide a back to base warranty on purchases. Please see individual product page for warranty length or contact us. We are not responsible for the postage costs of returning items to us for warranty purposes.

Updated 24/07/20