We currently offer shipping to Australia and are able to ship some products international. Please contact us for more information regarding international shipping.
Once your order has been placed, we may not be able to amend or cancel, please contact us asap if you require a change in your order or would like to cancel. In most cases orders are processed and shipped out within 1 business day. Please allow 24 hours for your tracking number to appear on the Australia Post website.
If a product is out of stock we will contact you. You will have the option of a full refund and cancellation, store credit or a partial refund with the rest of the order sent out. If we receive no response within a week we will cancel your order and issue a full refund.
Identification and/or proof of card ownership may be required for some orders before they are shipped. Orders placed through Paypal will be shipped to the address on your Paypal account.
All Shipments require a signature. No requests for shipments to be left unattended will be accepted.
Shipping costs are a flat rate of:
NSW, Queensland, Melbourne
$14.99 for Standard Shipping
$24.99 for Express Shipping
Northern Territory, South Australia, Western Australia
$19.99 for Standard Shipping
$29.99 for Express Shipping
Free standard shipping on all on all online orders over $350*
*(excludes large items, dangerous goods and does not apply to any in store, phone or email orders.)
Please note any shipping times provided are an estimate only provided by our courier company. We are not responsible for products not being delivered within the times given.
Dangerous goods or bulky items/orders may be sent through a different courier and incur additional charges. We will contact you if this is the case.
For orders outside of Australia, it is the customers responsibility to check their local customs office for any additional charges.
If an incorrect address is provided or you fail to collect your item from the post office and the order is returned to us a re-delivery fee may apply.
We do not accept returns for change of mind. If there is an error in your order or the goods you received are faulty or damaged please contact us.
All damages claims must be made within two days of receiving your package. Any claims made after two days may not be accepted.
We provide a back to base warranty on purchases. Please see individual product page for warranty length or contact us. We are not responsible for the postage costs of returning items to us for warranty purposes.
All prices shown are in Australian dollars (AUD) and include GST. Prices are subject to change without notice. We reserve the right to cancel and refund any order due to pricing errors or any other reason.
We are not liable for any damages caused by this website or any website which is linked to or from this website. We reserve the right to cancel any order without reason. We will then make reasonable attempts to provide a refund as soon as possible. All products are for professional use only. Training from qualified professionals should be undertaken before using any products.
We try our best to make our online swatches as accurate as possible. However due to different monitor settings and lighting conditions the swatches and colors of product images online should only be used as a general guide and may not accuracy represent the final color of the product.
If the color online is completely different to the color online however (for example the product is red when the online swatch is blue) please contact us for a refund or exchange.